I purchased the MSI Raider 18 HX AL laptop for ₺280,000, expecting top-tier performance and build quality. Unfortunately, just one month after purchase, I’m already facing a serious issue: the charging port is loose and unstable. The charger no longer fits securely, and the connection keeps cutting in and out, making it nearly impossible to use the laptop without constant interruptions.
I’ve submitted multiple support tickets through the MSI website, but so far, I haven’t received any meaningful help. For such a high-end, premium device, this kind of issue showing up so soon is completely unacceptable and incredibly frustrating.
A laptop in this price range should not experience hardware issues within weeks of use. I demand that MSI provide a clear and immediate solution, whether it’s a repair, replacement, or refund. Ignoring customers and offering generic responses is not what I expected from a brand known for quality.
Please take responsibility and fix this charging port issue before it worsens. I trusted MSI with a major investment, and I now expect proper service and support in return.
I sent my MSI Cyborg 15 A12VF laptop to MSI Turkey’s authorized service due to severe overheating problems. The service team claimed to have conducted general and performance tests, stating no issues were detected, and returned the device. However, since receiving my laptop, it has shut down twice u...
I’m Ali Baran E****, a user of the Xiaomi 14 Ultra, and I have to say, my experience with this device has been rather disappointing. Before even hitting the two-year milestone, the phone’s charging unit ceased to function correctly—it no longer charges. I purchased this phone with great hopes, parti...
We chose MSI over many other brands—despite the higher cost—because it was praised as one of the best in the world. But now I truly regret that decision. I own an MSI PL62 7RC, and although it’s never been dropped or mishandled, the rear case cracked on its own due to its poor-quality build. When I...
I sent my MSI laptop for warranty repair, but it was returned to me labeled as "unrepairable" with instructions to send it to the main service center. To make matters worse, Aras Kargo charged me a ₺670 shipping fee upon delivery. This situation seems highly unreasonable. Why should I be responsibl...
I purchased my MSI GP76 Leopard laptop in 2021 through Hepsiburada, and I’ve been using it in Antalya. About two weeks ago, the hinge joints broke while I was simply opening the lid in a normal way. Since the warranty period has expired, I haven’t yet contacted an authorized service center. My invo...
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