I purchased my MSI Bravo 15 C7VFK laptop about 21 months ago, and since the first day, it has had a recurring issue: when starting up, the device shuts down on its own 3–4 times, then boots only after showing the automatic repair screen. This problem occurs especially when the device is not plugged in and repeats every few days.
I’ve sent the laptop twice to the authorized MSI service center in Şişli, Istanbul, but the issue has never been fixed. Moreover, after the last service, a scratch appeared on the screen. I have service reports, chat records with customer support, videos of the malfunction, and photos of the screen scratch as proof. Despite explaining the situation multiple times, customer service only sent automated replies, telling me to send the device again. However, I know that under consumer law, a product that has been serviced twice for the same issue entitles me to request a replacement on the third occurrence. Recently, I was told it was a user error, but I’m certain this problem is not caused by user misuse.
My laptop still has 1.5 months of warranty remaining. Considering all these facts, I request a replacement device. If my issue is not resolved, I will file a formal complaint with the Consumer Arbitration Committee, providing all my supporting documents.
I sent my MSI Cyborg 15 A12VF laptop to MSI Turkey’s authorized service due to severe overheating problems. The service team claimed to have conducted general and performance tests, stating no issues were detected, and returned the device. However, since receiving my laptop, it has shut down twice u...
A week ago, I bought an MSI Bravo 15 laptop, but by the third day of use, I noticed that the sound was muffled and that it would turn off on its own, despite being fully charged. I took it back to the shop I bought it from and made a formal complaint, asking for a replacement. The shop told me they ...
A month ago, I ordered an MSI Pulse 17 B13VFK laptop. I encountered a persistent freezing issue, and it only responded to a long power button press, requiring a restart in that manner. Twenty days ago, I sent it for warranty service to authorized service centers. After 10 days, they called and repor...
I purchased an MSI Cyborg 15 A13VF-893XTR laptop. I completed all setup and configurations perfectly, and I use only licensed software and applications. However, since the very beginning, the computer has been randomly shutting down on its own from time to time. At first, I thought this might be a c...
I purchased my MSI Katana 17 laptop about 5–6 months ago from a Vatan store in Istanbul. Shortly after the purchase, physical defects appeared on both the top display section and the keyboard area, which I believe are caused by manufacturing or design flaws, not by user damage. I brought the device ...
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