MSI Katana 17 Laptop Not Turning On and No Response from Customer Service

Gözde
MSI
October 6, 2025 10:54 AM51

I have been unable to turn on my MSI Katana 17 B13VFK laptop for the past four days. The device does not power on at all, and I have already tried basic troubleshooting steps such as using different power outlets and adapters, but the problem persists. My laptop is still under warranty, and I purchased it from Hepsiburada (Order No: 134 508 450). I currently live in Elazığ city center.

I’ve tried to contact MSI customer service multiple times — by phone, email, and through the online support form — but I haven’t been able to reach anyone or receive any response.

I request that my device be collected and sent to the technical service center as soon as possible and that the issue be resolved promptly. I kindly ask MSI to address this problem and resolve my grievance quickly.

Comments

Similar Complaints

MSI Pulse 17 B13VFK Laptop Is Freezing Up All the Time

Berat
MSI
October 23, 2023 10:58 AM136

A month ago, I ordered an MSI Pulse 17 B13VFK laptop. I encountered a persistent freezing issue, and it only responded t...

MSI Pro H610M-G Motherboard BIOS Update Issue

Serdar
MSI
December 27, 2024 8:33 AM50

On October 13, 2024, I purchased the MSI Pro H610M-G motherboard from Amazon. When I attempted to update the BIOS, the p...

MSI Cyborg 15 A12VF Overheating Issue Unresolved After Service

Sena
MSI
December 16, 2024 4:46 PM196

I sent my MSI Cyborg 15 A12VF laptop to MSI Turkey’s authorized service due to severe overheating problems. The service ...