Two MSI Monitors, Two Dead Pixels: A Customer’s Struggle
On April 8, 2025, I purchased an MSI G321Q monitor from a seller I'll refer to as "X." You’ll understand why I’m choosing not to disclose the seller’s name once you’ve read the full story—because, as you’ll see, they are not at fault in any part of this situation. Right after unboxing the monitor, I immediately noticed a dead pixel. I contacted the seller, and they asked me to return the product. They assured me that, once the brand’s authorized service confirmed the defect, I would be eligible for either a refund or a replacement. I sent the monitor back and have since been waiting for confirmation from MSI’s service center. Since I earn my income working from home on my computer, I was facing significant disruption and financial loss each day without a working monitor. As a result, I ordered another MSI G321Q monitor—this time from a different seller, referred to here as “Y”—on April 15, 2025, hoping that if the original monitor was replaced, I could keep it for my spouse or return it if possible. Unfortunately, the second monitor had the exact same dead pixel issue. I had trusted the MSI brand and never expected to encounter such frustration. Now, I have two MSI G321Q monitors, two invoices, and two defective units with dead pixels—both currently under service inspection. I feel completely lost and overwhelmed by the situation. I wanted to share my experience so others can be cautious before making a purchase. Best regards.
