I purchased an MSI B850 Tomahawk motherboard. While its market price was ₺12,000, they sold it to me for ₺15,000, and to make matters worse, it was delivered with a bent CPU pin. When I contacted customer service, they showed no responsibility and tried to blame me for the defect. This clearly shows that they are deceiving customers rather than standing behind their products. They are selling second-hand products under the label of “sealed box.” I will be filing a complaint about this issue, as this is a company to be very cautious about when shopping.
My order number 279605066, totaling ₺40,000 and consisting of 5 different computer parts, arrived with a faulty motherboard. The next day, I took pictures of it and sent it back for a return. I'm also sharing the pictures here (the pins were bent). They apologized and informed me that a refund would...
I purchased an MSI Pro X670-P WiFi AMD motherboard from N11 on 12/01/2024. The technicians discovered a problem with the motherboard during the assembly process and recommended getting it replaced. I was informed that my refund request was denied and I was directed to ServisPoint. We submitted the m...
On November 22, 2022, I ordered an MSI B-650 Pro motherboard. After receiving the other components, I assembled my system. The computer began experiencing a slow startup issue from the moment of purchase, and memory errors also occurred. After contacting MSI support on December 2, 2022, they sent me...
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc...
A brand new product arrived with a defect. The Bosch SMS44DI00T dishwasher from Hepsiburada arrived at my home, the service did not see the defect on the front cover while installing it, and my mother did not see it either. After 15 minutes I looked and saw that there was a defect on the front, I ca...
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