I am filing this complaint regarding my MSI Prestige 14 A10SC laptop, which I purchased in 2020 from Amazon Germany (Amazon.de), and for which I request a clear and definitive resolution. For approximately one year, the laptop’s keyboard has been suffering from a hardware failure. Specific keys do not work and there are random, unintended key presses, which makes the device extremely difficult and frustrating to use on a daily basis. To resolve this issue, I first contacted the authorized MSI service center in Turkey. I was informed that replacement keyboard parts for this model are not available and that they are therefore unable to repair the device. I then submitted support requests through the official MSI website, but no effective or practical solution was provided. My MSI support ticket number is Ticket#1300780. In addition, I contacted several private repair services, and all of them confirmed that they also could not source the required original MSI keyboard part. As a result, I am left with a premium MSI laptop that cannot be repaired simply because the necessary spare part is not supplied, which I find extremely disappointing. I regret purchasing this product, as I am unable to use it properly despite having taken all reasonable steps to have it repaired. At this stage, I am requesting one of the following solutions. Either the original MSI keyboard spare part for the MSI Prestige 14 A10SC is supplied and installed, and I explicitly confirm that I am willing to pay all associated costs for parts and service, or, if spare parts are no longer available and repair is technically impossible, that the device is replaced with an equivalent or newer MSI model that is fully functional. I believe that a global brand like MSI should be able to provide adequate spare part support or offer a fair replacement solution for its products. I kindly request a clear and written response explaining how MSI intends to resolve this issue and what concrete solution will be provided.
On October 13, 2024, I purchased the MSI Pro H610M-G motherboard from Amazon. When I attempted to update the BIOS, the process failed. After clicking the "Restart Computer" option to proceed with the update, the computer shut down and never powered back on. As a result, the update could not be compl...
A month ago, I ordered an MSI Pulse 17 B13VFK laptop. I encountered a persistent freezing issue, and it only responded to a long power button press, requiring a restart in that manner. Twenty days ago, I sent it for warranty service to authorized service centers. After 10 days, they called and repor...
I purchased the Dell G15 5511 laptop and have been using it exclusively with an external keyboard and mouse on my desk since the purchase. The first time I wanted to use the built-in keyboard, I found that the letters 'ç' and 'ş' were not working. On 27.09.2023, I took the device to the authorized ...
I sent my MSI Cyborg 15 A12VF laptop to MSI Turkey’s authorized service due to severe overheating problems. The service team claimed to have conducted general and performance tests, stating no issues were detected, and returned the device. However, since receiving my laptop, it has shut down twice u...
On April 17, 2023, I got an HP Pavilion Gaming Keyboard 800 from a BIM store. However, on October 27, 2023, the keyboard malfunctioned. I contacted the 4448121 support hotline and inquired about the repair process. Surprisingly, I was told that the goods couldn't be obtained, and they offered me a r...
Comments