We chose MSI over many other brands—despite the higher cost—because it was praised as one of the best in the world. But now I truly regret that decision. I own an MSI PL62 7RC, and although it’s never been dropped or mishandled, the rear case cracked on its own due to its poor-quality build.
When I contacted MSI service to order a replacement case, they told me to email them. I did—and the response was: “Out of stock.” I then requested they order the part, only to be told that it’s no longer manufactured and cannot be sourced, since it's discontinued abroad.
I bought this laptop in 2018, and according to the law, brands are required to provide parts for 10 years. Yet MSI support is refusing to take responsibility, completely ignoring my legal rights and offering no solution whatsoever.
I own four MSI laptops, but this will be my last. After this experience, I won’t be buying from MSI again—and I’ll actively discourage others from doing so. A premium brand should stand behind its products, not abandon users the moment support becomes inconvenient. Fix this. Honor your legal obligation and customer trust.
I bought an MSI PE60 7rd 435tr laptop in 2017, and I always have a problem with the back cover hinges breaking. Even though this issue happens frequently with this series, it's seen as a mistake made by the user. I had to get a replacement at the service center because of this issue while the warran...
A month ago, I ordered an MSI Pulse 17 B13VFK laptop. I encountered a persistent freezing issue, and it only responded to a long power button press, requiring a restart in that manner. Twenty days ago, I sent it for warranty service to authorized service centers. After 10 days, they called and repor...
As a long-term MSI product user, I want to share my negative experience. The company needs to be transparent. I reported strong coil whine and occasional GPU issues to the call center. I even replaced the entire system, recording the conversation with the call center. I didn't want a top replacement...
I purchased the MSI Raider 18 HX AL laptop for ₺280,000, expecting top-tier performance and build quality. Unfortunately, just one month after purchase, I’m already facing a serious issue: the charging port is loose and unstable. The charger no longer fits securely, and the connection keeps cutting ...
Hello, on March 13, 2023, I purchased a gaming laptop model "MSI Crosshair 15 C12VE-409XTR i7-12650H 16GB DDR5 240HZ." Initially, I had to press the power button twice to turn on the laptop, and I didn't consider it a problem. Later, when pressing the power button, the laptop wouldn't turn on at all...
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