MSI PL62 7RC Back Cover Cracked Without Impact, and Spare Parts Are Unavailable
We chose MSI over many other brands—despite the higher cost—because it was praised as one of the best in the world. But now I truly regret that decision. I own an MSI PL62 7RC, and although it’s never been dropped or mishandled, the rear case cracked on its own due to its poor-quality build.
When I contacted MSI service to order a replacement case, they told me to email them. I did—and the response was: “Out of stock.” I then requested they order the part, only to be told that it’s no longer manufactured and cannot be sourced, since it's discontinued abroad.
I bought this laptop in 2018, and according to the law, brands are required to provide parts for 10 years. Yet MSI support is refusing to take responsibility, completely ignoring my legal rights and offering no solution whatsoever.
I own four MSI laptops, but this will be my last. After this experience, I won’t be buying from MSI again—and I’ll actively discourage others from doing so. A premium brand should stand behind its products, not abandon users the moment support becomes inconvenient. Fix this. Honor your legal obligation and customer trust.
