About a week ago, I contacted MSI official support email to ask whether the recovery software for my MSI Katana 15 B12VGK laptop could be provided. I only wanted to obtain some information — I wasn’t requesting any paid service or special favor. However, to this day, I have not received any response.
I would have expected at least a brief update explaining whether the recovery software could be sent via email. From a customer satisfaction standpoint, I believe such inquiries should be handled more promptly and with clearer communication.
MSI offered me the MSI Katana 17 B12VEK-083XTR as a replacement for the MSI Katana GF76 laptop, which failed twice after purchase. I accepted their offer thirty days ago, but I have yet to receive the replacement laptop. As an architecture student who relies on my laptop to complete projects, this d...
I purchased an MSI Thin series laptop a week ago, and despite the product and BIOS settings indicating TPM 2.0 support, I am unable to activate it. Although TPM 2.0 is visible in the BIOS, it remains non-functional, preventing me from upgrading to Windows 11. I have searched extensively for solutio...
I can't seem to find anyone who is responsible in MSI Customer Service. I bought a new MSI laptop, but ever since I got it, it won't charge past 80%. I called a service center that was authorized and waited on hold for 30 minutes to talk to someone from technical support. They said that if I activat...
I have been unable to turn on my MSI Katana 17 B13VFK laptop for the past four days. The device does not power on at all, and I have already tried basic troubleshooting steps such as using different power outlets and adapters, but the problem persists. My laptop is still under warranty, and I purcha...
I use the MSI "Mpg Z790 Carbon Wi-Fi" motherboard. The plug of the cable for the wireless receiver, which comes out of the box and connects to the motherboard, is broken. Firstly, I would like to note that this cable leaves much to be desired, and its quality does not meet MSI standards; even if you...
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