MSI Customer Support Didn’t Respond to My Inquiry About Katana 15 Recovery Tool

Oğuz
MSI
September 10, 2025 2:59 PM20

About a week ago, I contacted MSI official support email to ask whether the recovery software for my MSI Katana 15 B12VGK laptop could be provided. I only wanted to obtain some information — I wasn’t requesting any paid service or special favor. However, to this day, I have not received any response.

I would have expected at least a brief update explaining whether the recovery software could be sent via email. From a customer satisfaction standpoint, I believe such inquiries should be handled more promptly and with clearer communication.

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