Moovit Free Trial Automatically Converts to Annual Subscription
I started a subscription through the Moovit app by selecting the 7-day free trial option. My intention was only to use the free trial period, but it appears that the trial was converted into a 12-month paid subscription without my explicit approval. I have learned that I will be charged 239.99 TL, approximately $5, for this transaction, which began on Thursday, September 17, 2026.
Being charged for a full 12-month subscription when I would only be able to use the service for 3–4 months has caused me both financial and personal inconvenience. Starting an annual subscription under the name of a free trial is misleading. Even though I canceled the subscription through the app, the subscription end date still appears as September 17, 2027, which makes me concerned that I may be charged again in the future.
Therefore, I request confirmation that the 12-month subscription started through Moovit has been completely canceled, that the subscription end date currently shown as September 17, 2027 is corrected, and that I am not charged any amount related to this transaction. If any amount has already been charged, I request a full refund.
