On September 24, a $3 subscription fee was charged to my account through Google Play via the Moovit app without any warning. The first few days of the subscription were free, and I didn’t realize it would switch to a paid plan. I believe the subscription is monthly, but I never received any notification or alert about the transition to the paid period.
After noticing the charge, I submitted a refund request, but I still haven’t received any response from either Moovit or Google Play. My account is currently active, and I’m not experiencing any access issues.
I request that the fee be refunded to me.
I used the Moovit Premium subscription as a 7-day free trial. However, on September 18, 2025, $3 was charged to my card without any notification. I want to cancel my subscription and receive a refund, but I couldn’t find any phone number or support channel to contact customer service. My account is ...
Moovit Premium charged me without any prior notification after the trial period ended. The app had stated it would remind users before the subscription renews, but I received no such reminder. Now, I’ve been billed for a subscription I didn’t intend to continue, and there’s no option to cancel. The...
I downloaded the Moovit app on my iOS device and wanted to try it out. Even though the app offered a 1-month trial, a $5 subscription fee was charged to my phone bill before I could even open the app. I never used the app in any way, nor did I realize that a subscription had been activated. I immed...
I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an annual subscription. I immediately canceled my membership, yet I have received no response or refund. I’m very disappointed and frustrated because I never agreed to pay for a servi...
On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my approval, $5 was charged to my card as if a paid membership had been activated. I initiated the process on my iPhone through the App Store. I tried reaching customer service, but I cou...
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