I downloaded the Moovit app on my iOS device and wanted to try it out. Even though the app offered a 1-month trial, a $5 subscription fee was charged to my phone bill before I could even open the app.
I never used the app in any way, nor did I realize that a subscription had been activated. I immediately canceled the subscription afterward, but I couldn’t reach anyone for support — there was no contact person or customer service available. I want to note that this happened about 8 hours ago.
I request a refund for this charge, which was taken without any service provided or any notification, and I ask that my subscription be fully canceled.
On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my approval, $5 was charged to my card as if a paid membership had been activated. I initiated the process on my iPhone through the App Store. I tried reaching customer service, but I cou...
I downloaded the Moovit app from the App Store in Istanbul and signed up for the 1-week free trial. However, without any warning or notification, the 12-month subscription fee of $5 was charged to my bill at 4 a.m. I tried to cancel the subscription but wasn’t successful, and while I was considering...
I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an annual subscription. I immediately canceled my membership, yet I have received no response or refund. I’m very disappointed and frustrated because I never agreed to pay for a servi...
I signed up for Moovit under the promise of a free trial, only to find out today that they withdrew a 6-month subscription fee from my account without proper notice. I immediately canceled the subscription, but the charge had already been processed. I only intended to use the 1-week free trial, as c...
I used Moovit’s 7-day free trial, but after it ended, the subscription fee was charged without my consent. Even after canceling, the refund hasn’t reached my account. To make matters worse, the app automatically deducted the fee as soon as funds were available in my account. I contacted Apple Suppo...
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