I downloaded the Moovit app and started a membership through the in-app purchase screen. It clearly stated that a 7-day free trial was included, and I relied on this information when starting the subscription. On the same day, I deleted both the app and my account and did not continue using the service in any way.
Despite this, I later learned that on March 6, 2026, a charge related to this subscription was added to my Vodafone bill. Normally, my bill is around $13, but this month it increased to about $16. When I contacted Vodafone customer service, I was informed that the difference of approximately $2–3 was due to the Moovit subscription.
I find it unfair and misleading to be charged despite being promised a 7-day free trial and deleting the app on the same day. I believe the terms of the free trial in the Moovit app are not clearly explained and may mislead users.
I request that the charge reflected on my mobile bill be canceled and refunded. I also ask that Moovit revise its in-app purchase and free trial terms to ensure they are clear and not misleading for users.
I signed up for Moovit under the promise of a free trial, only to find out today that they withdrew a 6-month subscription fee from my account without proper notice. I immediately canceled the subscription, but the charge had already been processed. I only intended to use the 1-week free trial, as c...
I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an annual subscription. I immediately canceled my membership, yet I have received no response or refund. I’m very disappointed and frustrated because I never agreed to pay for a servi...
I canceled my Moovit subscription, yet I am still being charged until 2026. The app promised a warning before the free trial ended, but I never received any notification. Instead, on the sixth day, it automatically locked me into a one-year subscription without my consent. If I had to pay something...
I downloaded the Moovit app because it advertised a 7-day free trial. I intended to test the service, but I was shocked to see that ₺167 was charged to my phone bill without my knowledge. I received no notification or warning about the charge, and there was no agreement or contract to authorize this...
On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my approval, $5 was charged to my card as if a paid membership had been activated. I initiated the process on my iPhone through the App Store. I tried reaching customer service, but I cou...
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