I used the Moovit Premium subscription as a 7-day free trial. However, on September 18, 2025, $3 was charged to my card without any notification. I want to cancel my subscription and receive a refund, but I couldn’t find any phone number or support channel to contact customer service. My account is registered to the email address e*************@gmail.com.
I also did not receive any warnings or error messages during the process. I am requesting that this issue be resolved and that the fee be refunded to me.
On November 19, 2025, at 7:45 a.m., I attempted to start a 7-day free trial on the Moovit app. However, without my approval, $5 was charged to my card as if a paid membership had been activated. I initiated the process on my iPhone through the App Store. I tried reaching customer service, but I cou...
On September 24, a $3 subscription fee was charged to my account through Google Play via the Moovit app without any warning. The first few days of the subscription were free, and I didn’t realize it would switch to a paid plan. I believe the subscription is monthly, but I never received any notifica...
I signed up for Moovit’s app expecting a 7-day free trial, but without any notification, they charged my account for an annual subscription. I immediately canceled my membership, yet I have received no response or refund. I’m very disappointed and frustrated because I never agreed to pay for a servi...
Moovit Premium charged me without any prior notification after the trial period ended. The app had stated it would remind users before the subscription renews, but I received no such reminder. Now, I’ve been billed for a subscription I didn’t intend to continue, and there’s no option to cancel. The...
I downloaded the Moovit app on my iOS device and wanted to try it out. Even though the app offered a 1-month trial, a $5 subscription fee was charged to my phone bill before I could even open the app. I never used the app in any way, nor did I realize that a subscription had been activated. I immed...
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