Moovit Promised Real-Time Tracking, but Premium Didn’t Deliver

Samet
Moovit
September 23, 2025 8:53 PM5

On September 9, 2025, I purchased a Premium membership in the Moovit app for $3 so I could track the Kadıköy–Kiraztepe line in real time. Before subscribing, it was stated that I would be able to follow the line live if I became a Premium member. However, after upgrading to Premium, I was met with a message saying, “real-time tracking is not available for this line.” This situation has caused me a problem, and I feel misled.

I am requesting a refund. The email address linked to my Moovit account is: s********@gmail.com. I expect an urgent resolution to this issue.

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