On July 7, 2024, I purchased a glass cup with lid from the Kanyon Miniso store for $7. I bought the product as a gift, and when I went to Bursa, I noticed that the lid wasn't in the box. I then went to the Sur Yapı Miniso store and explained the situation. However, they stated that they couldn't provide the lid because they didn't have the same product in stock, and they couldn't process a refund because I didn't have my credit card with me. When I asked for a solution, they said they could have the lid brought from the Kanyon store, and while I was in the store, they contacted and made an arrangement with the Kanyon branch. I stopped by the store one more time after that day, but they said the lid hadn't arrived yet. No one has reached out to me since, and when I call both stores, I can't get through.
I request that the missing part (lid) of the product I paid for be delivered to me as soon as possible.
On October 11, 2025, at the Kadıköy Rıhtım Miniso store, I wanted to exchange a rechargeable night light that was given as a gift for my daughter's birthday. There was an exchange card included with the product. Initially, the store employee said that exchanges could only be made at the store where ...
On November 10, 2025, we left my daughter's water bottle at the Miniso store in Adana M1 Real mall, and despite calling the store for days afterward, the phones weren't answered, and when they were answered, I was told "It's not here."When I personally went to the store three days later, they told m...
Brand: Miniso Product: Harry Potter themed water bottle Purchase location: Adana M1 Real branch Purchase date: 11/01/2025 Issue date/status: Lid came off during first wash; product is now unusable Documentation: No receipt/invoice; transaction record available on credit card statement Store response...
On October 29, 2025, I shopped at the Miniso store in First Avenue Istanbul. The products I purchased were displayed on a stand with the same items all at one discounted price. After I paid, I noticed the price was different. I informed the store manager, a woman, about this situation and my consume...
On November 19, 2024, I visited the Miniso store in Mall of Antalya and tested the Albatros Taccini perfume. I sprayed it once, and the fragrance lasted for hours, which I liked. The next day, November 20, 2024, I went back to the store and purchased the same perfume. However, the product I bought ...
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