On November 13, 2025 at 12:03:20 (Riyadh time), I opened a Short (Sell) position on the BANK/USDT perpetual futures pair. However, after the order was executed, I noticed that the platform registered it as a Long (Buy) position instead. This caused my position to move in the opposite direction and r...
On November 11, 2025, at 10:46, my short position on the LSK/USDT trading pair on MEXC Global was unfairly liquidated even though my liquidation price was 0.3505. The price dropped to 0.3380, yet my position was still liquidated. As a result of this issue, I incurred a total loss of 2833 USDT. Alth...
When I try to log in to my MEXC account, I’m not receiving the SMS verification code. I’ve been experiencing this issue since October 2025, and even though I’ve tried four different times so far, the same problem occurs every time. The last digits of my registered phone number are 159. I haven’t be...
Today, I transferred 2,525,868.19848 HMSTR (Hamster Coin) from the OKX TR exchange to my MEXC account. I made the transfer through the TON network by entering only the recipient address; however, I later learned that a memo/tag is required for deposits to be credited on the MEXC platform. Because of...
On October 31 around 18:00, I attempted to sell XNL on the XNL/USDT trading pair on the MEXC exchange. At the same time, I also had XNL on both KuCoin and MEXC. While the price of XNL on KuCoin rose from 0.012 to 0.2, the price on MEXC stayed fixed at 0.017, creating a significant price gap. My sell...
I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeared as issued to my account; I received notifications both by Hotmail and within the app. However, the reward has not been credited to my balance and cannot be used. Thinking that m...
My MEXC account (UID: 24525***) has been showing “Risk Review” for some time now, and I need help resolving it. I have already submitted all the required details and documents requested by customer service, but my account status has not changed. I have completed every verification step they asked fo...
For the past two days, I’ve been experiencing a serious issue while trading on the MEXC exchange. When I open and close trades on several different coins, the full profit I earn is not being credited to my account. For example, even if my profit shows as $1 when closing a trade, only $0.20 is added ...
In February 2023, I purchased SEC coin on the MEXC exchange. Right now, my SEC coin balance shows as zero in terms of value, but the number of tokens still appears in my wallet. The coin was likely delisted, but I never received any notice, email, or in-app message from MEXC about it. I want to tra...
I am unable to complete deposit and withdrawal transactions on the MEXC platform. Even though I have sufficient balance in my account and my account is fully verified, both deposit and withdrawal attempts fail. This problem keeps happening, and none of my transactions go through. I’ve tried differe...
On September 28, 2025, an account review titled “control mechanism inspection” was initiated on my MEXC mobile app. Even though I submitted all the requested documents completely and without any issues, I still cannot use the approximately $1,000 balance in my account, even though more than a month...
For the past two days, I have been unable to perform any transactions on my MEXC Exchange account (UID: 85647***) due to a “risk control” warning. I cannot withdraw funds or open new positions, and I was also unable to manage my open position, which resulted in a loss of 1,000 USDT. Additionally, I ...
For the past two days, I haven’t been able to make any transactions on my MEXC account (UID: 856*86) due to a “risk control” warning. I can’t withdraw funds or open any positions. I also wasn’t able to intervene in my open position, which caused me to lose 1000 USDT. At the moment, I also cannot acc...
In the MEXC iOS app, the phone number registered to my account is an old number that I no longer use. When I try to add my new phone number to my account, the verification SMS is sent—due to security policies—to my old number, which I cannot access anymore. Because of this, I’m unable to update my n...
On October 26, 2025, at 14:02, the USDT balance in my MEXC Global account was transferred—without my knowledge—first to my spot wallet and then at 14:04 to a BNB wallet. I did not make this transfer, and it was done completely without my authorization. Even though I have two-factor authentication (2...
On October 26 at 11:28 a.m., I tried to withdraw USDT (BEP20) from my MEXC exchange account, but my account has been under risk control for nearly six months, preventing me from making withdrawals or trades. My account UID is 84428***. During this entire period, I have contacted customer service mul...
On October 9, 2025, I won $50 worth of Amazon stock in a free giveaway organized by MEXC. While the smaller prizes from the same event were credited to my account quickly, the main reward — the $50 Amazon stock — has still not been added to my account even after 14 days. When I contacted MEXC custo...
I had 4,460 WEB3DOLD coins in my MEXC account, and everything was fine until last week. Now, my balance suddenly shows $0, even though I haven’t made any trades, transfers, or withdrawals. There has been no unauthorized activity in my account, and I had already paid all required fees. My account UI...
For nearly three weeks, I haven’t been able to withdraw my 2,146 SFUND coins from my MEXC account. Although my SFUND balance still appears in my account, every time I try to withdraw, I receive an error message saying: “BNB Smart Chain (BEP20) withdrawal network suspended.” What’s even more frustra...
On October 13, 2025, I experienced a major issue while trading COAI_USDT and B2_USDT futures on MEXC. My COAI_USDT position was liquidated at 23.3099 USDT based on the platform’s Fair Price calculation. However, at the same time, the price of COAI on major exchanges such as Bitget, Gate.io, Bybit, a...
On September 15, 2025, my account on the MEXC cryptocurrency exchange mobile app was frozen due to a “risk mechanism control.” I received a notification from MEXC regarding this issue and then contacted customer service. However, I was informed that my account would remain frozen for 30 days and tha...
On September 15, 2025, my account on the MEXC crypto exchange mobile app was suddenly frozen under the pretext of “risk control mechanism.” MEXC sent me a notification about the freeze, after which I immediately contacted customer support. I was informed that my account would remain locked for 30 da...
For about a week now, the “Translate” button that used to appear in the top left corner of the MEXC mobile app has disappeared. Because of this, I can no longer translate the app content into Turkish (TRNC Turkish). I’ve already tried all standard fixes — updated the app, closed and reopened it, ev...
MEXC has unfairly frozen my account balance under the so-called “risk control” process, and I’ve been told that they can hold my funds for up to one year without justification. This is completely unacceptable and has caused me serious financial inconvenience. Under the pretext of risk control, MEXC...
