In the MEXC iOS app, the phone number registered to my account is an old number that I no longer use. When I try to add my new phone number to my account, the verification SMS is sent—due to security policies—to my old number, which I cannot access anymore. Because of this, I’m unable to update my number in the system and cannot perform any actions related to my account.
I would like to note that this issue started today (October 26, 2025). My contact email associated with the account is s***@gmail.com**.
Since my old phone line is no longer active, I am requesting assistance so that I can add my new phone number to my account.
When I try to log in to my MEXC account, I’m not receiving the SMS verification code. I’ve been experiencing this issue since October 2025, and even though I’ve tried four different times so far, the same problem occurs every time. The last digits of my registered phone number are 159. I haven’t be...
I am unable to log into my MEXC account because SMS verification codes are not being sent to my phone. My email is correct, and the system recognizes it, but I am completely locked out because I never receive the SMS code needed for verification. I have tried multiple times and waited, yet no code ...
I need to update my phone number and email address on my MEXC Exchange account, but despite trying every possible method, I have not received any assistance. Currently, I cannot access my registered email or phone number, making it impossible to receive verification codes or secure my account prope...
I’m writing to urgently request help regarding my MEXC account, which was registered using my Gmail address. I had already completed advanced KYC verification for that account, yet now I’m completely locked out. When I try to log in, the system says the account no longer exists, which makes absolute...
I have been a MEXC customer since 2022, but in 2024, I changed my phone number and haven’t used my account for a while. Now, I’m trying to log in, but I can’t access my account because my phone number isn’t updated. I followed the reset instructions exactly as MEXC requested, but they keep rejectin...
