On October 31 around 18:00, I attempted to sell XNL on the XNL/USDT trading pair on the MEXC exchange. At the same time, I also had XNL on both KuCoin and MEXC. While the price of XNL on KuCoin rose from 0.012 to 0.2, the price on MEXC stayed fixed at 0.017, creating a significant price gap. My sell order was placed at 0.02, but because the price on MEXC never moved up, my order didn’t execute.
As a result, I had to transfer my XNL to KuCoin and sell it there at a much lower price, which caused me financial loss.
This is the first time I’ve encountered such a price discrepancy. I have not yet contacted MEXC customer service. I have screenshots related to the issue. I am requesting compensation for the loss I incurred.
I have been involved in the crypto market for 4 years and have been a long-time customer of MEXC Global, where I have carried out countless transactions. On August 18, 2025, at 13:00, in the Linea/USDT trading pair under the pre-market section, I mistakenly placed a buy order of 100 USDT for 1 Linea...
I have been active in the crypto market for 4 years and a customer of MEXC Global for a long time, completing countless transactions without issue. However, on August 18, 2025, at 13:00, I made a mistake while trading in the pre-market section for the Linea/USDT pair. I accidentally placed a buy ord...
On October 6, 2025, around 3:00 PM, I tried to close my COAI/USDT futures position via the MEXC iOS app. While my position was around -30% to -40%, I repeatedly pressed the “Quick Close” button, but the order didn’t execute, and the system didn’t respond at all. The price was nowhere near the liquid...
On August 21, 2023, around 21:00, while trading on the MEXC platform (UID: 31155098), I held short positions on the ALU/USDT and Boxcat/USDT pairs, totaling approximately $3,500. Suddenly, the so-called “fair price” jumped to an absurd level that had no connection whatsoever to the real market price...
I was trading A8 coin on MEXC Futures and had my liquidation price set at 0.31504 after purchasing at 0.23628. To avoid liquidation, I even added more funds. However, despite the price staying around 0.24, my position was forcefully liquidated. The highest price recorded was 0.24965, yet MEXC still...
