While using the Memrise app on my iPhone yesterday, I navigated to a screen reading "welcome to exam prep" and have been... completely stuck on it ever since. Standard troubleshooting methods—such as tapping the back button, selecting different areas of the screen, or force closing and relaunching the
Despite canceling my annual subscription on the Memrise app—which was purchased using my spouse's credit card—I have sti...ll not received a refund, even though nearly a month has passed. I cannot find any clear information regarding the refund process on either the app or the website, and the system c
I purchased a Memrise Pro lifetime membership in February or March 2025 through iOS. The subscription was linked to my a...ccount: Se**********@gmail.com**. However, when I try to log in to the app on my iPhone 15 Pro (iOS 18.7.1), I constantly get the error message “Something went wrong, please try a
I’m a Memrise Premium subscriber, and for the past three weeks, the videos on the iOS app have never worked properly. De...spite sending multiple emails and reaching out to Memrise via Instagram and X (Twitter), I haven’t received any response at all. Their customer support has been completely unrespo
On September 7, I purchased a monthly subscription package in the Memrise app using my Android device. I completed the p...ayment using my credit card. However, I later noticed that my card was charged twice, with $12 USD deducted twice. Even though I purchased only one package, I was billed twice. I
My Memrise subscription that I purchased last year is scheduled to expire as of tomorrow, but the new subscription fee w...as charged to my account 24 hours in advance. Until the charge went through, I received no notification at all indicating that my subscription was about to end. I only realized wha
Last year, I purchased a Memrise subscription, but this year, without any notification, the platform automatically renew...ed my membership and charged my account—well before my current subscription even expired. I had planned to cancel the subscription once it ended. It’s frustrating that this happene
I signed up for the Memrise app under the agreement of paying 70 francs annually, with monthly payments. However, I was ...surprised to see that 70 francs was charged to my card all at once. Despite using the app, I found it to be unhelpful and repetitive, offering the same content over and over again.
While using the free version of Memrise, the app automatically charged the card saved on my phone without my consent. I ...quickly requested a refund through Apple, and I received confirmation that the refund was approved, followed by an email stating the amount was refunded. However, it has now been t
While searching for educational English programs, I came across Memrise. Upon logging in, I received an offer for a 1-mo...nth Pro subscription at $22. However, as soon as I proceeded, ₺782 was instantly deducted from my account. I exited immediately, but the cancellation didn’t process, and now my sub
Hello, I recently selected what I believed was a 33₺ monthly payment option on Memrise, only to find that 399₺ was charg...ed to my card. I urgently request a refund, as this was not the plan I intended to purchase. I can’t access any clear information on my subscription or card details to confirm if
Hello, I was studying Bosnian and other languages on Memrise, but suddenly, all my chosen programs disappeared. Now, whe...n I log in, I only see Korean and Japanese courses, which I never signed up for and don’t want to learn. I paid for Memrise to access the specific languages I’m interested in, and
