I signed up for the Memrise app under the agreement of paying 70 francs annually, with monthly payments. However, I was surprised to see that 70 francs was charged to my card all at once. Despite using the app, I found it to be unhelpful and repetitive, offering the same content over and over again. Frustrated, I decided to cancel. I subscribed on April 26, and today is May 8. When I requested a refund, I was informed that annual payments are non-refundable, even though I was supposed to be on a monthly plan. I’ve already been charged for the full year, and I am requesting a refund for this charge. Please resolve this issue.
Last year, I purchased a Memrise subscription, but this year, without any notification, the platform automatically renewed my membership and charged my account—well before my current subscription even expired. I had planned to cancel the subscription once it ended. It’s frustrating that this happene...
Hello, I recently selected what I believed was a 33₺ monthly payment option on Memrise, only to find that 399₺ was charged to my card. I urgently request a refund, as this was not the plan I intended to purchase. I can’t access any clear information on my subscription or card details to confirm if ...
While searching for educational English programs, I came across Memrise. Upon logging in, I received an offer for a 1-month Pro subscription at $22. However, as soon as I proceeded, ₺782 was instantly deducted from my account. I exited immediately, but the cancellation didn’t process, and now my sub...
I purchased an annual subscription to the language learning app Memrise, but the experience has been frustrating. While using the app, it suddenly crashed, and when I logged back in, my subscription appeared to have ended prematurely. Despite paying for a full year, I no longer have access to the pr...
I’m a Memrise Premium subscriber, and for the past three weeks, the videos on the iOS app have never worked properly. Despite sending multiple emails and reaching out to Memrise via Instagram and X (Twitter), I haven’t received any response at all. Their customer support has been completely unrespo...
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