I paid for a Memrise subscription, but the premium features were not activated. What should I do, and how can I contact support?

Here are practical and up-to-date steps that have helped other users:

Check how the payment was made.

If you paid via the Memrise website, sign in using the same email address and open Settings → Billing & Subscription.

If the payment was made through the App Store or Google Play, check your purchase history to confirm that the payment was completed.

Log out and log back in.
Sometimes the premium status activates only after re-authentication. If you use multiple devices, make sure you’re signed in with the same account on all of them.

Make sure you didn’t create a new account.
If you log in via Google, Apple, or Facebook, a new profile without a subscription may be created. Try signing in using the same method you used when you paid.

Contact Memrise support.
Send a request to [email protected] and include:

the email address used for the subscription,

the date and method of payment (card, App Store, Google Play),

a screenshot of the payment confirmation or receipt,

a brief explanation that premium features were not activated.

Request a refund if needed.
If the subscription is not activated within 2–3 days and support does not respond, request a refund through your bank or the app store where the purchase was made.

Check the status on all devices.
Sometimes premium access appears on one device but not another. Log out and back in on all devices where you use Memrise.

Don’t wait if the issue persists.
If Memrise charged you but did not activate the subscription or ignores your requests, file a complaint on Xolvie.