How can I cancel my Memrise subscription and avoid automatic renewal?

Xolvie
Xolvie Resolution Specialist January 05, 3:20 pm

Here are practical and up-to-date steps that have helped other users:

Canceling a subscription via the Memrise website

Log in to your account on the official Memrise website.
Go to Settings → Billing & Subscription.
Find Cancel subscription.
Confirm the cancellation. Your subscription will remain active until the end of the paid period but will not renew automatically.

Canceling a subscription via the App Store or Google Play

If you subscribed through the mobile app, you must cancel it through the store used for payment:

App Store (iPhone/iPad):
Settings → Apple ID → Subscriptions → Memrise → Cancel Subscription
Google Play (Android):
Google Play → Profile → Payments & subscriptions → Subscriptions → Memrise → Cancel Subscription
Deleting the app does not cancel the subscription — cancellation must be done manually.

Confirmation of cancellation
After a successful cancellation, you should receive a confirmation email. If you don’t, check the subscription status in your account.

Refunds
If you subscribed recently and haven’t used the premium features, you can request a refund.
Via the Memrise website: email [email protected] with the purchase date, amount, and the email address used.
Via the App Store or Google Play: request a refund through the purchase history in the respective store.

If Memrise does not allow you to cancel the subscription or keeps charging you after cancellation, file a complaint on Xolvie.

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