Memrise App Charged My Credit Card Twice for One Subscription

Kübra
Memrise
8

On September 7, I purchased a monthly subscription package in the Memrise app using my Android device. I completed the payment using my credit card. However, I later noticed that my card was charged twice, with $12 USD deducted twice. Even though I purchased only one package, I was billed twice.

I am unable to reach customer support through the app, and I do not have any order number or customer ID related to the transaction. During the payment process, I received a successful transaction notification from my bank. I am requesting that the extra $12 USD charged to my account be refunded. I expect an urgent response and resolution regarding this issue.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I paid for a Memrise subscription, but the premium features were not activated. What should I do, and how can I contact support?

6 Complaint

Similar Complaints

Memrise Charged Me for Renewal Without Any Prior Warning

Beyzanur
Memrise
9

My Memrise subscription that I purchased last year is scheduled to expire as of tomorrow, but the new subscription fee w...

Memrise Subscription Charged Without Access – Refund Not Provided

Meryem
Memrise
16

While searching for educational English programs, I came across Memrise. Upon logging in, I received an offer for a 1-mo...

My Memrise Refund Not Received Despite Apple Approval

Ceren
Memrise
12

While using the free version of Memrise, the app automatically charged the card saved on my phone without my consent. I ...