On September 7, I purchased a monthly subscription package in the Memrise app using my Android device. I completed the payment using my credit card. However, I later noticed that my card was charged twice, with $12 USD deducted twice. Even though I purchased only one package, I was billed twice.
I am unable to reach customer support through the app, and I do not have any order number or customer ID related to the transaction. During the payment process, I received a successful transaction notification from my bank. I am requesting that the extra $12 USD charged to my account be refunded. I expect an urgent response and resolution regarding this issue.
My Memrise subscription that I purchased last year is scheduled to expire as of tomorrow, but the new subscription fee was charged to my account 24 hours in advance. Until the charge went through, I received no notification at all indicating that my subscription was about to end. I only realized wha...
Last year, I purchased a Memrise subscription, but this year, without any notification, the platform automatically renewed my membership and charged my account—well before my current subscription even expired. I had planned to cancel the subscription once it ended. It’s frustrating that this happene...
While searching for educational English programs, I came across Memrise. Upon logging in, I received an offer for a 1-month Pro subscription at $22. However, as soon as I proceeded, ₺782 was instantly deducted from my account. I exited immediately, but the cancellation didn’t process, and now my sub...
I signed up for the Memrise app under the agreement of paying 70 francs annually, with monthly payments. However, I was surprised to see that 70 francs was charged to my card all at once. Despite using the app, I found it to be unhelpful and repetitive, offering the same content over and over again....
While using the free version of Memrise, the app automatically charged the card saved on my phone without my consent. I quickly requested a refund through Apple, and I received confirmation that the refund was approved, followed by an email stating the amount was refunded. However, it has now been t...
Comments