Memrise Refuses to Refund Annual Subscription Fee One Month After Cancellation
Despite canceling my annual subscription on the Memrise app—which was purchased using my spouse's credit card—I have still not received a refund, even though nearly a month has passed. I cannot find any clear information regarding the refund process on either the app or the website, and the system continuously redirects me through settings menus without resolving my issue.
After canceling the membership, I attempted to contact support via in-app help, email, and the website, but I was unable to reach a representative and received no concrete solution. They have provided no explanation regarding the refund policy and no updates on the status of my payment.
I demand a full refund of the annual subscription charge following my cancellation, along with clear, written confirmation regarding this transaction. I request that the funds be credited back to the original credit card as soon as possible.
