I recently expressed interest in purchasing a Maserati and filled out the contact form on their website. Initially, I received a call from a Turkish-speaking representative in Italy who was warm, professional, and provided useful preliminary information. I was told that someone from Turkey would contact me for further assistance.
However, when I was finally contacted by a sales representative in Turkey, the experience was completely unprofessional. The person was dismissive, seemed rushed to end the call, and lacked basic sales skills. I requested details and quotes for two different Maserati models, only to be told, "These are very different cars; which one do you want?" I explained that I was aware of the differences and wanted information on both, yet I was bluntly given a single price without any further details. It was clear they had no intention of making a sale and were handling the job half-heartedly.
Frustrated, I told the representative it seemed like they weren’t interested in selling, to which they simply replied, "Good day," and ended the call. This experience made me realize why Maserati’s sales figures in Turkey are so low. After reading other complaints about their poor process management in Turkey, it’s evident that the brand has failed to establish a professional and reliable presence here.
For the past month, my Maserati’s brake pads have been making noise. I’ve been trying to reach the Ankara Söğütözü service center for 3-4 weeks but haven’t received any response. Getting someone on the phone requires calling at least 3-4 times, and even then, it’s a struggle. If you’re lucky enough ...
On May 26, 2022, I visited the Maserati Service Center in Sarıyer, Istanbul. Prior to my visit, I contacted customer service to confirm details and was informed that staff would assist me at 1:00 PM. I made it clear that my situation was urgent and the process on my vehicle would only take 5-10 minu...
Dear MG Turkey, I scheduled a vehicle oil maintenance appointment through your official website for 10.09.2025. I later learned that the appointment needed to be confirmed, which was not clearly communicated during the booking process. After waiting for 5 business days, I contacted customer service ...
I purchased a BYD vehicle in December from Istanbul KAR BYD dealership. However, when I encountered an issue and tried to reach their service department, I found it impossible to get through. No one answers the phone, no matter how many times I call. Strangely, when I call the sales department, the...
My experience with Tesla's service in Turkey has been deeply disappointing. Following damage to my Tesla's bumper, I was directed to Bursa Inallar Ovaakça Service by Tesla. Despite being a certified service center, they delayed placing the order for damaged parts for 2-3 weeks, citing high workload....
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