I purchased a promotional mascara from MAC Cosmetics, and the payment was successfully deducted from my account. However, no order was created, and I only found out after checking on my own—MAC never even notified me of the issue.
When I contacted customer service, they casually told me, "We will issue a refund, you can place the order again." This is completely unacceptable from a brand like MAC. Why should I have to go through this hassle for a mistake on their end?
I have now called twice, yet I still have not received my refund. MAC, process my refund immediately! Customers should not have to chase down their own money for an order that never even existed!
I purchased the MAC "Thanks, Oya" lipstick during a special campaign from an official MAC seller. After placing the order, I waited for shipment updates, but there was no movement on the tracking information. Concerned, I submitted a support request to inquire about the status. Eventually, I was in...
I placed an order on MAC Cosmetics’ official website for four products, paying a total of ₺2,396. Among these items, I initiated a return for a lipstick worth ₺599 because I had mistakenly purchased the wrong shade. The product was never removed from its packaging—I did not even open the box lid—and...
On May 7, 2025, I placed an order for a MAC lip liner and used the ‘foryou’ promo code, which included an extra 5% discount and a free makeup bag as part of the campaign. I completed the payment successfully, received confirmation from Iyzico, and everything seemed to go through—discount applied, ca...
I purchased a MAC mascara, expecting high quality from a premium brand. This is not a cheap product, so naturally, I assumed I was investing in a reliable and effective mascara. Unfortunately, the experience has been a complete disappointment. The first time I applied it, the mascara clumped horrib...
I recently purchased a Mac mascara, expecting a high-quality product from such a globally recognized brand. However, as soon as I applied the mascara, I began experiencing severe sensitivity and allergic reactions in my eyes. My eyes started burning intensely and tearing uncontrollably, making it im...
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