MAC Cosmetics Charged Me for Mascara, But No Order Placed

Müge
Mac Cosmetics
February 18, 2025 1:40 PM13

I purchased a promotional mascara from MAC Cosmetics, and the payment was successfully deducted from my account. However, no order was created, and I only found out after checking on my own—MAC never even notified me of the issue.

When I contacted customer service, they casually told me, "We will issue a refund, you can place the order again." This is completely unacceptable from a brand like MAC. Why should I have to go through this hassle for a mistake on their end?

I have now called twice, yet I still have not received my refund. MAC, process my refund immediately! Customers should not have to chase down their own money for an order that never even existed!

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