I would like to raise a complaint regarding Primark’s Hounslow High Street store and Primark head office about a faulty ...women’s jacket and the way my return was handled. On 18/09/2026, I purchased a women’s jacket from the Hounslow High Street Primark store for £68. The following day I returned to t
I recently visited the Primark store at Green Acres Valley Stream to exchange a pair of chino boys shorts in size 11–12 ...for a bigger size. I no longer had the receipt, but I had paid by card and only wanted an even exchange, not a refund. In the store I explained the situation clearly to several sta
On August 8, 2025, I placed an order on the Primark website that included women’s, men’s, and children’s clothing items.... My order number is KJ1000016829CN. The total value of my shopping cart was 6,000 TL, but after discounts, the final payment amount shown at checkout was 4,631 TL. However, when I
About a month ago, I placed an order through a website called Primark Online Türkiye. However, none of the products have... arrived since then. When I log in to the site, I can still see the items sitting in my shopping cart, and I continue to receive emails asking me to complete my purchase — even tho
Good evening. I purchased a few items (worth around 500–600 TL) from the Primark website, but it’s been over a month, an...d I still haven’t received my order. There’s no way to contact anyone, and there seems to be no official representative to resolve the issue. The products simply never arrive. I e
On December 24, 2024, I placed an order worth ₺1,638 on the Primark Türkiye website. However, my order has still not arr...ived, and there is no shipping update. I am now questioning the legitimacy of this website. There is no customer service contact number, and although my order appears in my accoun
On October 22, I placed an order on the Primark website, and on October 24, I received an email confirming that my order... had been shipped. However, when I tried to track my package using the provided tracking number, the carrier’s site showed “tracking number not found.” I’ve sent multiple emails t
I purchased a pair of sandals from Primark but decided to cancel the order due to unexpected taxes being added to the to...tal. Despite canceling over a month ago, I still haven’t received my refund. I’ve sent several emails, but no one has responded, and there’s no reliable way to reach a representati
I recently tried to make a purchase on the Primark website, but when I attempted to pay, my card was declined and subseq...uently blocked. Concerned, I contacted my bank, only to find out that Primark had tried to charge my card twice. Thankfully, the charges didn’t go through, and my money was safe, b
On June 9, 2024, I placed an order on Primark.com, and the payment was successfully taken from my account. However, my o...rder status only shows “pending,” with no further updates or confirmation email received. I’m unable to access the site for updates, and I’m left in the dark about the status of my
About two months ago, I placed an order on what I thought was the official Primark website. However, my package never ar...rived, and I haven’t been able to reach anyone for support. After reaching out to Primark’s official international customer service, I discovered that they do not conduct sales in
Three months ago, I placed an order on Primark's online store totaling ₺1000. However, they charged me ₺4000 instead, fo...ur times the amount I actually owed. There was no option to cancel the order, and I couldn’t find a contact number to reach customer service. I even filed a dispute with my bank, b
I made a purchase from Primark Turkey, but I haven’t received any updates about my order for several days. There is no c...lear way to contact anyone for assistance, and I’m left completely in the dark about the status of my order. I am incredibly frustrated and regret ever shopping with Primark Turkey
