I purchased the MAC "Thanks, Oya" lipstick during a special campaign from an official MAC seller. After placing the order, I waited for shipment updates, but there was no movement on the tracking information. Concerned, I submitted a support request to inquire about the status.
Eventually, I was informed that the package had been lost and was automatically returned and canceled in the system. However, I was never notified or given any assistance in replacing the product. To make matters worse, now I can’t repurchase it at the original campaign price, and no discount code is being offered as compensation.
This is incredibly frustrating. I placed a legitimate order during a promotional period, and due to a shipping error out of my control, I’m being denied both the product and the price I rightfully secured.
MAC, I expect you to honor the original campaign offer and ship the product to me again at the same discounted price. It’s not my fault the item got lost after being shipped, and customers shouldn’t suffer due to logistics failures. Please take accountability and resolve this issue promptly.
On May 7, 2025, I placed an order for a MAC lip liner and used the ‘foryou’ promo code, which included an extra 5% discount and a free makeup bag as part of the campaign. I completed the payment successfully, received confirmation from Iyzico, and everything seemed to go through—discount applied, ca...
I purchased a promotional mascara from MAC Cosmetics, and the payment was successfully deducted from my account. However, no order was created, and I only found out after checking on my own—MAC never even notified me of the issue. When I contacted customer service, they casually told me, "We will i...
I placed an order on MAC Cosmetics’ official website for four products, paying a total of ₺2,396. Among these items, I initiated a return for a lipstick worth ₺599 because I had mistakenly purchased the wrong shade. The product was never removed from its packaging—I did not even open the box lid—and...
I ordered two MAC lipsticks, but only received one in the package. For such a well-known brand, I’m shocked they could make this mistake. This has caused significant inconvenience, and I’m left feeling disappointed with the lack of attention to detail. I request that MAC promptly resolves this issu...
I purchased the Maybelline New York Super Stay Ink Crayon Matte Lipstick, but when it arrived, I was immediately concerned. The product was shipped in nothing but a small plastic bag, with no proper packaging, no protective wrap—nothing that reflects a premium or authentic purchase. Because of this...
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