I bought three things from M.A.C Cosmetics' website when they had big discounts in November. The prices of the items I bought were reduced. While I was waiting for my deliveries, all of my orders got canceled out of nowhere and nobody told me why. It's not cool when companies try to trick us with low prices and then don't actually give us the stuff we ordered. It's even worse when it's a big, well-known company doing it. They didn't even bother sending me an email to let me know. I was really excited for the products to arrive. They're hurting customer trust by not taking small amounts seriously, even though they might not seem important to a big company like theirs. I'm not going to buy anything else in the future, and even though I'm a member who loves this brand, I'm really upset about what happened.
I made two purchases through M.A.C Cosmetics' online platform, and to my surprise, both orders were abruptly canceled without any explanation or prior notice. During a major discount period, I had bought products whose prices had been reduced. It's disheartening to experience such a disappointing at...
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
I placed an order with MAC Cosmetics (Order #2560477604), but when I received my package, one of the eyeshadows arrived broken. I immediately called customer service to report the issue, but they refused to accept a return because I had already discarded the box. They also told me that stores could ...
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
On November 5, 2024, I placed an order with MAC Cosmetics, and the payment was deducted from my card balance. However, in the "Orders" section, it shows “no orders found,” and I haven't received any confirmation email. I am left completely in the dark regarding the status of my order. I expect to re...
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