On December 2, 2024, I made a purchase through Mac Cosmetics' website. After completing my order, I was presented with a campaign offer via Iyzico. I downloaded the Iyzico app, registered, and finalized my payment through it. The full amount was successfully deducted from my card.
However, when I checked my order status today, I discovered that my account is inactive, and my order is nowhere to be found. How is it possible to take a customer’s payment without processing their order? When I contacted customer service, I was told it was a “technical issue,” which is simply unacceptable.
I specifically chose to shop through your website to receive the Mac makeup bag and trial kit promotional gifts. Now, not only has the campaign ended, but I am also left with no order or resolution despite paying in full.
I request an immediate solution to this issue and appropriate compensation for this inconvenience. Please address this matter urgently and restore my trust in your service.
I have made two separate purchases from Mac Cosmetics using iyzico as the payment method. During my first purchase, after waiting for three weeks for my products to arrive, I was informed that due to a system error, the order could not be fulfilled, and my payment was refunded. However, the refund w...
On November 5, 2024, I placed an order with MAC Cosmetics, and the payment was deducted from my card balance. However, in the "Orders" section, it shows “no orders found,” and I haven't received any confirmation email. I am left completely in the dark regarding the status of my order. I expect to re...
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
I placed an order with Je Essence on March 14, 2024, under order number #je3847. The payment of ₺ was processed successfully, but since then, I haven’t received any shipping confirmation or tracking information. What’s worse, I haven’t been able to reach anyone from customer service—no responses to ...
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