I purchased the MAC Stack Mascara directly from MAC Cosmetics, but it arrived completely dried out and unusable. I’ve used many mascaras over the years, both expensive and affordable, but I have never received a product in such terrible condition. The mascara is clumpy, dried-up, and impossible to apply. How can MAC justify sending such a defective product at this price point?
I reached out to MAC via the app, but I have yet to receive a response. This is not a matter of personal preference—the product is visibly defective and unusable. MAC, do you sell faulty products like this internationally, or is this a local issue? I demand a replacement or a full refund immediately.
I purchased a Locked Kiss lipstick from MAC Cosmetics during the December 21st sale, expecting quality from such a well-known brand. However, within just 15 days, the lipstick completely broke from the base—I opened the cap, and it fell right out. I have barely used it, maybe 10 times at most, so t...
I purchased an eyeliner from MAC Cosmetics just four months ago and have only used it one or two days a week. Despite this light usage, the product is already empty and completely unusable. I’ve bought MAC eyeliner before, and it lasted me over a year and a half, so this experience has been a real d...
I purchased an eye pencil from MAC Cosmetics 10 months ago, but since I don’t wear makeup often, I hadn’t used it until recently. When I tried to apply it, the tip broke off. I figured I’d try again, only to discover that the pencil had dried out completely—it barely leaves any color on my skin. Dur...
About a month ago, I purchased a mascara from the MAC store in Ankara Panora. Due to my busy work schedule, I was not able to use it right away. When I finally opened it at home, I noticed that the cap was broken. Since I did not carefully check the product at the store during purchase, I only reali...
On December 31, 2023, I purchased an eyeliner from a MAC Cosmetics store that turned out to be defective. When we contacted customer service, the store gave incredibly strange responses like "It was a sale item" and "It's been a while since you bought it," despite the product having a 6M (6 month) l...
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