MAC Stack Mascara Arrived Dried Out and Unusable

I purchased the MAC Stack Mascara directly from MAC Cosmetics, but it arrived completely dried out and unusable. I’ve used many mascaras over the years, both expensive and affordable, but I have never received a product in such terrible condition. The mascara is clumpy, dried-up, and impossible to apply. How can MAC justify sending such a defective product at this price point?

I reached out to MAC via the app, but I have yet to receive a response. This is not a matter of personal preference—the product is visibly defective and unusable. MAC, do you sell faulty products like this internationally, or is this a local issue? I demand a replacement or a full refund immediately.