I’ve visited the MAC store at Mall Of İstanbul twice to book a makeup appointment, and both times, I was met with unprofessional attitudes and lack of interest from the staff. Although I was told appointments are booked one week in advance, when I called today, I was informed that the date I wanted was fully booked. When I mentioned the previous information given, they simply said there’s nothing they can do and that there’s a campaign that day.
It’s surprising that such a well-known and professional brand would have such poorly chosen staff. This experience left me quite disappointed with MAC’s customer service.
MAC Cosmetics offers free 15-minute makeup applications, and I booked both a "15-Minute Trend Makeup" and "15-Minute Skin Makeup" session through their website at the Istanbul Capacity Mall location. The booking system allowed me to schedule multiple appointments, but when I arrived at the store, I ...
My friend and I booked a 15-minute free makeup session at MAC's Ankamall store in Ankara. Upon arrival, we mentioned our appointment, but the staff seemed uninterested, telling us that “this week’s trend” was just applying and smudging eyeliner. When we hesitated, they later offered lip, face, or ey...
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
I recently purchased a product from MAC Cosmetics, only to receive a message two days later about a 30% discount at MAC. Feeling unjustly treated, as I hadn't even opened or used the product, I visited the Armada MAC store to request a refund or exchange in light of the ongoing discount. To my surpr...
Three days ago, I purchased a foundation worth around ₺1,500 from a Mac Cosmetics store. During the purchase, the store associate barely assisted me — they were in a hurry and ended up giving me the wrong shade that doesn’t match my skin tone. I went to the Kentpark store to request an exchange, but...
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