I was supposed to receive a birthday gift from Mac Cosmetics, but it turned into a frustrating experience. Initially, the gift was supposed to be a pencil, but I was told it was out of stock due to a campaign. When I contacted customer service, they instructed me to place an order and provide them with the order number, promising to include the gift if possible.
I followed their instructions and placed the order, which is now en route and expected to arrive tomorrow. However, when I inquired about the status of my gift, I received no response. Worse, the system shows my messages aren't going through.
This feels like manipulation—getting me to make a purchase without delivering on the promised gift. I expect an immediate resolution and my rightful gift to be sent promptly.
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
I’m a Devoted member of MAC Cosmetics, and I’m once again dealing with the same issue I had last year—my birthday gift hasn’t been added to my account. It’s incredibly frustrating that a brand as big as MAC still hasn’t fixed such a basic loyalty program problem. I’ve sent emails asking for support...
I recently shopped online with MAC Cosmetics, and a gift makeup bag was added to my order as a bonus. I had seen the bag’s image online and expected the actual product to match that visual perfectly. Unfortunately, when my package arrived, the makeup bag looked nothing like the image I had been show...
I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
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