I returned the Glycine perfume I purchased from L’Occitane’s online store, but even though a very long time has passed, my refund has still not been issued. When I initiated the return for order number 3064958341511721, I had paid by credit card. After I sent the product back, I received no updates, and despite contacting customer service, I have not received any response at all.
I request that my payment be refunded to my account immediately.
I returned a product to L'Occitane on July 12, and they confirmed they would issue a refund. However, today is July 25, 2024, and I still haven’t received my money back. They’ve even taken back the product but are not providing a payment receipt or any confirmation of the refund. I’m left wondering ...
The order I placed today from L’Occitane’s online store has arrived. Although I selected the free gift-wrapping option during checkout, no gift wrap was included with my package. There were no other issues or missing items in my order — only the gift wrap was not delivered. After noticing this, I ...
I purchased L'Occitane's Cherry Blossom perfume based on its long-lasting scent and quality when I tried the tester during a birthday promotion. However, the product I bought does not match the tester’s performance at all. While the tester’s scent lingered for two days, the perfume from my purchased...
On November 4, 2025, I received a skincare treatment at the L’Occitane store in Istanbul Palladium Mall. During the treatment, a warm mask was applied, and I experienced severe burning and itching on my face. The redness—especially on the left side of my face—has not gone away even after about 30 mi...
I recently purchased the Shea Butter hand cream from the L’Occitane Ankara store, and as soon as I opened it, I noticed a grainy texture inside the product. The packaging has no damage, and there is no expiration date printed on it. I have not yet sent my receipt to the customer representative. I c...
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