L'Occitane Hilltown Mall Manager Was Rude and Condescending to My Friends

We traveled from Ankara to Izmir for a vacation and visited the store at Hilltown Mall with four of my friends. One friend wanted to purchase a hand cream; however, because we are accustomed to the attentive service and discounts offered at the Ankara stores, we advised her that great discounts might occur later and suggested she wait before making a large purchase.

The store manager, Ms. P****, addressed my friend in a extremely condescending tone and unprofessional manner, asking, "When do these discounts happen, ma'am?" and asserting, "We only run discounts once a year." Afterward, solely to prove that she was not receiving a discount (under the guise of checking whether another friend in our group had an eligible loyalty discount), she demanded her phone number to check her account.

While recommending a product to our friend who wanted hand cream, she escalated her rudeness by stating, "You probably bought this back in 2023, your skin is very dry, etc." While these comments might not seem major under normal circumstances, her tone of voice made her attitude abundantly clear.

I have been shopping from this brand for years and have never experienced such treatment in any other L'Occitane store.
She urgently needs to review her approach regarding how to communicate with customers; her entire behavior was exceptionally unpleasant. Despite this treatment, my friend even completed a sizable purchase at that location.

I expect appropriate corrective action to be taken regarding this incident and a formal corporate apology to be extended to us.