On September 2, 2024, I purchased 8-9 items from a L’Occitane store. I was disappointed with the shampoo and conditioner, so I spoke with the store employee, Ms. S**, who assured me that I could return them for a refund. I returned the items to the store on September 17, provided my IBAN details, and was told the refund would be processed within seven days. However, it has now been over ten days, and I have yet to receive my refund. Despite emailing their customer support, I haven’t received any response. I feel completely ignored, with no one available to address the issue. L’Occitane’s service is excellent at the time of sale, but their after-sales support is severely lacking. This kind of experience is disappointing and unacceptable for a brand of their reputation. I need my refund processed immediately.
As a regular L'Occitane Palladium customer, I was shocked by the rude treatment I received on October 26, 2024, around 6:20 PM. The salesperson greeted me while talking on the phone, showing no professionalism or respect for customers. When I asked to try some tester creams, I was told, “No, you can...
I placed an order with Je Essence on March 14, 2024, under order number #je3847. The payment of ₺ was processed successfully, but since then, I haven’t received any shipping confirmation or tracking information. What’s worse, I haven’t been able to reach anyone from customer service—no responses to ...
On November 17 at 5:56 PM, I purchased a 250 ml L’Occitane Verveine shower gel from the L’Occitane store located in Akasya Mall. I paid with my debit card, the amount was around $29, and I have the corresponding bank statement. In the 8 days following the purchase, I used the product a total of 3–4...
On November 5, 2024, I placed an order with MAC Cosmetics, and the payment was deducted from my card balance. However, in the "Orders" section, it shows “no orders found,” and I haven't received any confirmation email. I am left completely in the dark regarding the status of my order. I expect to re...
On December 2, 2024, I made a purchase through Mac Cosmetics' website. After completing my order, I was presented with a campaign offer via Iyzico. I downloaded the Iyzico app, registered, and finalized my payment through it. The full amount was successfully deducted from my card. However, when I c...
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