As a loyal L'Occitane customer, I was shocked and disappointed by the treatment I received at the Palladium store on October 26, 2024, around 6:20 PM. The salesperson greeted me while talking on their phone, showing no respect or professionalism. When I asked to try some tester creams, I was curtly told, “No, you can’t have them all or try each one,” which left me feeling unwelcome and uncomfortable. I had planned to purchase four creams, but the rude attitude made me walk out empty-handed. This behavior is far from what I expect from a reputable brand like L'Occitane, and it has left me questioning their standards. I urge L'Occitane to address this issue and ensure that all customers receive the respectful service they deserve.
On November 4, 2025, I received a skincare treatment at the L’Occitane store in Istanbul Palladium Mall. During the treatment, a warm mask was applied, and I experienced severe burning and itching on my face. The redness—especially on the left side of my face—has not gone away even after about 30 mi...
I returned a product to L'Occitane on July 12, and they confirmed they would issue a refund. However, today is July 25, 2024, and I still haven’t received my money back. They’ve even taken back the product but are not providing a payment receipt or any confirmation of the refund. I’m left wondering ...
I purchased Immortelle products from L'Occitane for myself and my sister, and both of us experienced severe allergic reactions. When I went to the store to return the products, the sales representative initially acknowledged seeing similar complaints from other customers and agreed to help. However,...
I purchased L'Occitane products recommended for curly, dry hair, including shampoo, anti-frizz serum, and two restorative hair oils. I paid a high price, expecting quality results, but after 2-3 uses, I saw no positive changes. Frustrated, I returned to the store for advice and was told to use more ...
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