On November 16, 2025, I went to Koçtaş store around 21:00 to pick up the Duvarex wall panels (product code: 1000282991) that I purchased online. My order number is 1081681295. Before receiving the products, I informed both the warehouse staff and the employee handling the online order that the items were damaged and defective. The store has camera recordings, and I also have photos showing the damage. The store manager and team told me they had no other stock and that I had to accept the products as they were, then start a return process afterward. Even though I went to collect my order on the second day, I received no prior notification that the products were damaged or that the order needed to be canceled. After taking the time, traffic, and transportation costs to get to the store, I was told I had to take the defective items and later initiate a return because the purchase was made online. I paid for this order in 7 installments and also used coupons, chip-para, and World points. A refund process would negatively affect my installment plan and banking transactions, causing further inconvenience. I request a refund of ₺2,500 for the 10 damaged items out of my ₺16,493.40 purchase. Otherwise, I will apply to the Consumer Arbitration Board and use my legal rights regarding the defective products that were sold damaged at first delivery. I also request that store staff be more attentive and receive proper training to ensure that such issues do not happen again.
On 15.11.2025, I placed an order for a Kornissan brand curtain rail from Koçtaş. My delivery address is İzmir Gaziemir. While my order was supposed to include 3 pieces of 3.5-meter curtain rails, only a single package and one 3.5-meter curtain rail were sent. Due to the missing item, I returned the package without accepting delivery.
I am experiencing a second grievance within the scope of the same order. Previously, 10 wall panels I bought from the Gaziemir Optimum store were delivered damaged and defective, and I was informed that I needed to drop them off at the store for the return process. In this order as well, despite waiting for the product for 5 days, I have been aggrieved due to incomplete and incorrect delivery.
In my conversation with customer service, I was told that the return process would start once the product reached the seller and that the refund would be made according to the payment method used. However, it was stated that the refund for purchases made by credit card in installments would also be made in 7 installments. I do not accept this practice. In addition, I request the full refund of the points I earned from the purchase I made with my Word card.
My total payment amount is 16,493.40 TL, and I specifically request a refund of 1,200 TL for the missing item. My order number is 1081681295. As a consumer, I request that my grievance be resolved urgently, that my full payment be refunded in a lump sum, or that the products be delivered to me from the store without delay; I also request that my points be fully refunded to my account. Otherwise, I will exercise my legal rights.
On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the or...
On 04/07/2025, I purchased a Bosch Advanced 160 bar pressure washer from a Koçtaş store. I didn’t check the contents of the box in the store and carefully transported it home in my own vehicle. The box showed no signs of damage. However, when I opened it, I discovered that the plastic housing around...
I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was delivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and cr...
On May 18, 2025, I placed an order with Koçtaş (Order No: 1071233017). The promised delivery date was June 13, 2025, but I encountered serious problems during both the delivery and installation processes. The product was delivered five business days late. I had also purchased two separate installati...
placed an order (Order Code: c08706647799) for specific products from Vivense Teknoloji Hizmetleri ve Ticaret A.S. on November 28, 2023. Some of the selected products were rendered defective during the installation by the brand's installation team. The brand's inspection team acknowledged that all i...
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