On 11.08.2025, I placed an order through Koçtaş’s online store from the seller Aekaonline for 2 shoe cabinets to be delivered to my home address in Istanbul. Just 3 days after receiving the products, I requested a return while they were still in their original packaging and unused. My order number is 1076112678. For over a month, I have been waiting for Koçtaş to issue a return code. Despite calling customer service multiple times and always being told “We will get back to you,” I have not received any updates. During this period, the refund for the amount I paid has also not been processed. I have received no solution or information from the seller Aekaonline either. I request that my return, made under my legal right of withdrawal, be processed immediately and that the amount I paid be refunded to me.
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
I purchased two separate products from Koçtaş, with order numbers 1052358867 and 1051957303. I requested to return the products, including the installation service, and a return shipping code was supposed to be issued within 48 hours. However, it has been about 5 days, and I still haven’t received t...
On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the or...
I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was delivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and cr...
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
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