In October, I ordered a 15-meter Spiral Hose Set from Koçtaş's online store (Order No: 1079837696). However, more than a month later, my product still hasn't been delivered. Each time I called customer service, I was told, "You have an open request, please wait a little longer." My order appears to be completed in the system, but I haven't received the product. I was constantly stalled throughout this process, and no concrete solution was offered. I'm writing this so I don't remove it from the complaint site.
On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the or...
As someone who has experienced issues with Koçtaş online shopping, I am deeply regretting my decision to make a purchase. For my order number 1052866926, I waited 15 days for the product. Then, the delivery company they work with called me and said, "We have brought the product; please come to the e...
I ordered a camping chair on 11.11.2024 from Koçtaş and was informed that the item would be ready for pickup within 3 to 6 business days. It is now the 16th day, and I have received no update. Despite repeatedly calling customer service, I have only been given the same excuse that the item is still ...
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
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