On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have contacted customer service multiple times regarding the delivery delay, but I only received generic responses such as “our work is ongoing,” with no concrete solution or clear information. This situation has seriously disrupted my daily life, plans, and home arrangement. Experiencing such an issue in my first shopping experience with Koçtaş has left me deeply disappointed. I paid the full amount of ₺14,613 in advance. I urgently request that the wardrobe be delivered to my address and that free assembly service also be provided.
On September 21, 2025, I purchased a wardrobe and assembly service for over ₺14,000 from the Koçtaş Kartal store. My order was delivered on September 27, but the installation team stated that the wardrobe’s legs were missing and left without completing the assembly. Since then, I have repeatedly con...
On 16 August 2025, I ordered a Ferniso Furniture Wardrobe (Product Code: 5000691086) from Koçtaş. I also purchased an assembly service from Koçtaş to go with the product. I ordered the product online for my 80-year-old parents' home. The product was delivered on 22 August 2025. On 27 August 2025, th...
On 13.07.2025, I ordered the drnhome Soho 3-Door Mirrored Storage Bed Wardrobe in white, made entirely of MDF, from Koçtaş online for ₺24,000 (Order No: 1074316279). Despite a month passing, the product has not been delivered to me, and repeated contacts with Koçtaş customer service have provided no...
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
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