On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the order to be sent to the Koçtaş Akyaka Park Mall store. During this time, I called customer service at least six times. Each time, they told me that since the invoice was issued, the order could not be canceled, but they provided no clear information. I received no explanation as to why the delivery had not been made, nor was I given any update about stock availability or any other reason. Despite repeatedly requesting updates and solutions, no action was taken. I ordered this product for school, and it has now been almost a month since classes started. I no longer believe the product will arrive and think they sold something that doesn’t exist. I feel wronged. I no longer want the product and request a full refund so I can make my purchase elsewhere.
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
On May 27, 2024, I bought a 3-piece built-in appliance set from Koçtaş. The seller, Salvani Ankastre, mentioned that the product was shipped the next day and my payment was successfully processed. Unfortunately, I didn't receive an invoice from Koçtaş, and their app's links were not working properly...
I ordered a camping chair on 11.11.2024 from Koçtaş and was informed that the item would be ready for pickup within 3 to 6 business days. It is now the 16th day, and I have received no update. Despite repeatedly calling customer service, I have only been given the same excuse that the item is still ...
I purchased two separate products from Koçtaş, with order numbers 1052358867 and 1051957303. I requested to return the products, including the installation service, and a return shipping code was supposed to be issued within 48 hours. However, it has been about 5 days, and I still haven’t received t...
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