On 04/07/2025, I purchased a Bosch Advanced 160 bar pressure washer from a Koçtaş store. I didn’t check the contents of the box in the store and carefully transported it home in my own vehicle. The box showed no signs of damage. However, when I opened it, I discovered that the plastic housing around the handle was cracked or broken. I didn’t even plug the machine in or attempt to use it. It arrived in this condition. I contacted the Koçtaş customer service in Manisa and was told that a return or exchange was not possible—they could only create a service request. I was also told to pursue legal channels if I was unhappy. I believe that a product found to be damaged upon first opening, without any use, should be eligible for an immediate return or exchange, not a service process. Koçtaş’s stance is weak in terms of customer satisfaction and left me very let down. My request is for an immediate return or replacement of this unused, defective product. If necessary, I will file a complaint with the Consumer Arbitration Board.
I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was delivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and cr...
In October 2023, I bought a washing machine from the Kocaeli Kartepe Bosch dealership. On May 2nd, we requested installation service. Upon unloading, the service team discovered that the machine had been damaged and shattered on both sides. Consequently, they could not proceed with the installation ...
On January 21, 2025, I purchased a high-performance cleaning machine with 180 bar pressure (product code 5001204285) from Koçtaş’s online store, order number 1064954278, to be delivered to Karabük Safranbolu. I paid ₺3,876.10 by credit card, and the product came with a warranty. However, the gun par...
I bought a Karcher brand car washing machine from Koçtaş in Adana M1 shopping center on 13.06.2025. I gave it to my father as a gift on Father's Day. When he used it, he couldn't get the foam ejection apparatus to work. He gave me the product back to take it back. I went to Koçtaş on 30.06.2025. The...
I purchased a Bosch Series 8 model refrigerator, washing machine, and dishwasher from the Güven Kardeşler Bosch dealer in Yenimahalle, Ankara. The products were delivered to my home on May 24, 2025, by Horoz Logistics. Since I haven’t moved into my house yet due to my upcoming wedding, I haven’t ope...
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