On September 21, 2025, I purchased a wardrobe and assembly service for over ₺14,000 from the Koçtaş Kartal store. My order was delivered on September 27, but the installation team stated that the wardrobe’s legs were missing and left without completing the assembly. Since then, I have repeatedly contacted customer service to request the missing part and the completion of the installation. Each time I was told a record had been created and the urgency noted, yet I have received no response for almost a week. My order number is 111410405, and my name is Arzu T*****. I request that the missing part be sent as soon as possible and that the assembly service I already paid for be completed without further delay.
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
On 16 August 2025, I ordered a Ferniso Furniture Wardrobe (Product Code: 5000691086) from Koçtaş. I also purchased an assembly service from Koçtaş to go with the product. I ordered the product online for my 80-year-old parents' home. The product was delivered on 22 August 2025. On 27 August 2025, th...
The assembly team arrived on 06.02.2025 to install the kitchen cabinet with order number 1065392914, which I purchased from Koçtaş's website on 28.01.2025, but they left without completing the assembly of the bottle holder section due to a missing part. Despite registering the issue with Koçtaş and ...
On May 18, 2025, I placed an order with Koçtaş (Order No: 1071233017). The promised delivery date was June 13, 2025, but I encountered serious problems during both the delivery and installation processes. The product was delivered five business days late. I had also purchased two separate installati...
On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...
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