I purchased a mug from Koçtaş, but the color of the item I received was completely different from the product images shown on the website. Because of this discrepancy, I requested a return. However, the seller initially refused, claiming that the product matched the images. I strongly disagreed and provided photos as proof. After repeated attempts, I was finally allowed to return the item within the legal free return period. On October 24, 2025, I received an SMS stating that my return had been approved. However, on October 27, 2025, I was contacted again and informed that my return would not be processed, allegedly because a “different, used, and cracked mug” was found in the package. I was told that a mug with ‘Malatya’nın Günlükleri’ (Malatya Diaries) printed on it would be sent back to me instead — a product I have never owned. This is absolutely unacceptable and extremely frustrating. I shipped my product in a black parcel bag, yet the seller claims to have recorded the unboxing in an anthracite-colored package, which raises serious doubts about the validity of their claim. I trusted the Koçtaş brand guarantee, but I ended up losing both my time and my money. It’s not just about a ₺330 mug — it’s about the disrespectful and misleading treatment I experienced as a customer. Throughout this process, Koçtaş has failed to protect customer rights or offer any meaningful solution. During the last phone call, I was even told that this would be the final conversation and that no one would contact me again. This is simply unacceptable customer service. I kindly request that my refund be processed immediately, that this issue be investigated properly, and that steps be taken to prevent similar cases in the future.
I bought a door handle from the Koçtaş app. When I saw that it was not suitable for my doors, I returned it a few days later and shipped it. The cargo reached the seller the next day, that is, on 06/07/2024. Then, two weeks passed, no sound from Koçtaş. I called, they said they received your request...
I bought a kitchen cabinet from Koçtaş Ordu store. Since it was not available in the store, they ordered from the system and said it would be delivered to my address. The countertop of the cabinet I ordered is cream colored. The countertop sent to me is in the shape of brown chipboard furniture. The...
As someone who has experienced issues with Koçtaş online shopping, I am deeply regretting my decision to make a purchase. For my order number 1052866926, I waited 15 days for the product. Then, the delivery company they work with called me and said, "We have brought the product; please come to the e...
When I opened the package to set up the table, I noticed a crack in the leg, took a photo, and contacted the relevant departments at Koçtaş with my request. My other complaint was about missing assembly parts (such as screws) that didn’t come with the shipment. I waited for a week for a response, bu...
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