I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was delivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and created a request, but I received no response. When I called again, I was met with an indifferent attitude and my issue was not addressed. Although the product is under warranty, my grievance has not been resolved. I am requesting a refund for the damaged product and compensation for my loss. I expect an urgent solution to this matter.
On 04/07/2025, I purchased a Bosch Advanced 160 bar pressure washer from a Koçtaş store. I didn’t check the contents of the box in the store and carefully transported it home in my own vehicle. The box showed no signs of damage. However, when I opened it, I discovered that the plastic housing around...
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
I purchased two separate products from Koçtaş, with order numbers 1052358867 and 1051957303. I requested to return the products, including the installation service, and a return shipping code was supposed to be issued within 48 hours. However, it has been about 5 days, and I still haven’t received t...
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
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