On January 21, 2025, I purchased a high-performance cleaning machine with 180 bar pressure (product code 5001204285) from Koçtaş’s online store, order number 1064954278, to be delivered to Karabük Safranbolu. I paid ₺3,876.10 by credit card, and the product came with a warranty. However, the gun part of the product was defective and did not work. I reported the issue to Koçtaş but was directed to the supplier company for a solution. The supplier claimed that the invoice was issued by them but that the product itself did not belong to them. After I submitted my documents, they told me that if I sent the defective part, it would be replaced with a new one. Six months after purchasing the product, on July 16, 2025, I sent the defective part. Since then, although I have received messages indicating that the matter was being handled, there has been no progress. I have been left aggrieved because Koçtaş took no responsibility after the sale and completely directed me to the supplier. As a consumer, I have been waiting for my issue to be resolved for more than six months. Therefore, I request a refund for the product, the return of my payment, and an apology.
On 04/07/2025, I purchased a Bosch Advanced 160 bar pressure washer from a Koçtaş store. I didn’t check the contents of the box in the store and carefully transported it home in my own vehicle. The box showed no signs of damage. However, when I opened it, I discovered that the plastic housing around...
I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was delivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and cr...
I bought a Karcher brand car washing machine from Koçtaş in Adana M1 shopping center on 13.06.2025. I gave it to my father as a gift on Father's Day. When he used it, he couldn't get the foam ejection apparatus to work. He gave me the product back to take it back. I went to Koçtaş on 30.06.2025. The...
I ordered three items—a vacuum hose, a metal vacuum pipe, and a vacuum head—for the Arzum AR4088 model vacuum cleaner through Koçtaş’s official website, after confirming with customer service that the parts were fully compatible. However, when the order arrived, I discovered that the items were not ...
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