In December 2024, I purchased the Richmond 6-Person Wooden Set (Product Code: 2000033426) online via Koçtaş Acity for ₺18,000. From day one, I followed all the instructions in the user manual and used the product under normal conditions at home after treating it with teak oil, as recommended. In May 2025, while only I (68 kg) and my 7 kg baby were sitting on one of the chairs, it suddenly broke, causing me to fall. Another chair from the same set also developed a crack. There was no excessive weight, impact, or misuse involved. This incident raised serious safety concerns and caused significant inconvenience. When I contacted Koçtaş customer service, they created a support request but closed it without taking any action or offering a solution such as product replacement. I believe the product is still under warranty and that the damage clearly resulted from a manufacturing or workmanship defect. I am requesting that the defective table and chair set be replaced with a new one under warranty. I kindly ask for assistance in resolving this issue.
We placed our trust in the Koçtaş brand and made the decision to purchase a garden table and chair set on March 15, 2024. The set arrived, but unfortunately, the chairs were damaged. We returned them and asked for a refund. Despite multiple attempts to contact, the refund has not been processed. I p...
Hello. On 22-10-2023, I purchased a Jokkmokk dining table with 4 chairs from the IKEA Antalya store, as shown in the attached invoice. On 02-04-2024, while a person of average weight was sitting down to eat, weighing about 50 kg, the part shown in the picture broke on its own. There is nothing wrong...
I bought an outdoor wooden furniture set from Metro Grossmarkt, Turkey, Istanbul on May 29, 2023. One leg of one of the chairs was broken, and I injured myself. When I inspected the furniture further, I realized that all the legs had deep cracks, some of them on the verge of breaking. I was surprise...
On July 13, 2025, I purchased one table and four chairs (Order No: 139f07389686) from the Vivense Çiğli store, paying a total of ₺29,788.20 plus an ad...
On 14.11.2024, I ordered 2 camping chairs from Koçtaş. The next day, I received a message saying “Your order is ready”. However, when I went to your Torium Shopping Mall branch to pick up my order, one of your employees told me “These products are defective, that's why they are so cheap. Look, they ...
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