On May 18, 2025, I placed an order with Koçtaş (Order No: 1071233017). The promised delivery date was June 13, 2025, but I encountered serious problems during both the delivery and installation processes. The product was delivered five business days late. I had also purchased two separate installation services (2 x ₺1850), and the earliest available appointment was scheduled five days after delivery, on June 18, 2025. However, when the installation team arrived on June 18, they were unable to complete the assembly due to missing parts—specifically, a missing screw. On the eve of the holiday, I received a message saying the product would be delivered, but it never arrived. Despite contacting customer service multiple times, no effective solution was offered. It is deeply frustrating to experience such a chain of failures from a company as well-known and trusted as Koçtaş. This situation has cost me both time and money, and the lack of proper support is unacceptable. Unless the installation service fees are refunded and the missing parts are urgently delivered, I will consider the matter unresolved. I will also be submitting this statement as part of my formal complaints to CİMER (Presidency Communication Center) and the Consumer Arbitration Committee. I expect an urgent and professional response from Koçtaş.
The assembly team arrived on 06.02.2025 to install the kitchen cabinet with order number 1065392914, which I purchased from Koçtaş's website on 28.01.2025, but they left without completing the assembly of the bottle holder section due to a missing part. Despite registering the issue with Koçtaş and ...
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
On September 21, 2025, I purchased a wardrobe and assembly service for over ₺14,000 from the Koçtaş Kartal store. My order was delivered on September 27, but the installation team stated that the wardrobe’s legs were missing and left without completing the assembly. Since then, I have repeatedly con...
On 16 August 2025, I ordered a Ferniso Furniture Wardrobe (Product Code: 5000691086) from Koçtaş. I also purchased an assembly service from Koçtaş to go with the product. I ordered the product online for my 80-year-old parents' home. The product was delivered on 22 August 2025. On 27 August 2025, th...
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