I want to return the products I purchased because their prices have dropped. However, your Koçtaş Kuşadası store is refusing to accept the return. I have already visited the store multiple times and spoken with store personnel, but no solution has been offered. This has caused both financial and emotional distress. You stated on social media that you would resolve my issue, and I am requesting that this situation be resolved accordingly. Otherwise, since I was unable to exercise my 30-day right of withdrawal, I will file a compensation claim with the Consumer Court.
I placed an order with Kıyafet Sepeti, but they informed me that returns are not allowed. Not wanting to shop with a company that follows a "money in, no money out" policy, I immediately requested to cancel the order as soon as I placed it. Unfortunately, I was disappointed to find that no action wa...
I initially wanted to cancel the order I placed through Yemek Sepeti, but the platform did not allow it. The product arrived late and completely ice cold, so I refused to accept it and sent it back. I even contacted customer service right away to explain the situation, but they were unhelpful and di...
I returned a product to the store I purchased it from for an exchange. When I tracked the shipment using the tracking number, I saw that the package was sent back to me a week later. It never reached the store, and they decided on their own to return it to me. When I contacted the store, they said t...
I purchased a mug from Koçtaş, but the color of the item I received was completely different from the product images shown on the website. Because of this discrepancy, I requested a return. However, the seller initially refused, claiming that the product matched the images. I strongly disagreed and ...
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